VISION
-
To provide competent as well as excellent computing and networking services
to all clients and making sure that there’s ultimate productivity for all our
clients and with all sense of urgency.
MISSION
-
To create or modify a competent computing as well as profitable networking
environment for all our clients and make sure personnel becomes effective and
productive in the workplace and for all home use. We do this by putting in
place measures and customized solutions to address various needs of our
clients.
Top
EXECUTIVE DESCRIPTION
-
The CrucialIT Solutions started as a concept arising from the interest and
passion within the IT industry. The entity was founded in January 2008 but
wasn’t fully operational but started functioning properly in June 2009. We have
already started few operations but we were not registered with CIPRO at the
time. The corporation started to operate legally and properly in March 2010.
-
For the past few years, we have been working on an ad-hoc operation and
since the industry is growing and calling for lot of participation by entities such
as ours, we decided to go the legal route and register it and continue with the
business. Although we had lot of challenges until this far which one of them
is obviously finance, we have seen it a good idea to start entering the
economic world and actively participate.
-
We therefore intend to grow the business and take it to the new heights
by putting more emphasis and focus on our strengths and defy all odds.
-
We basically offer the following services:
- IT solutions
- Network design, implementation, management and maintenance
- Wired & wireless technologies
- Computer sales & repairs
- Hardware and Software sales as well as supplies
- Internet solutions
- Customized computing & networking solutions
- Local Area Networks (LAN), Wireless LAN (WLAN), Wide Area Networks (WAN)
- Routing and switching services
- On-call IT services
- Printing services
Top
AIMS & OBJECTIVES
- We aim at providing our clients with a state-of-the-art IT interventions. We will
set the path for our competitors and offer our services at a best reasonable
market-related fees and making sure that they receive the excellent services.
- We’re aiming at providing the most up-to-date technologies to all our clients
and retain the mentality of good practice.
- We will be establishing more of our operational offices in other areas as a way
of expanding business and growing our wings
- We intend making sure that the brand sells itself to the clients by making sure
that we retain the reputation of the best service provision to all our customers.
- We will form a sound client relationships to ensure long-term sustainability of
the entity
- We will adhere to social responsibility and community development participation
with a view to ploughing back to the communities within which we will be doing
our business
- We are aiming at providing the career opportunities for our youths in the long
run by offering internships and experiential learning opportunities.
- We’re heading towards economic participation through tendering and initiating
our own way of generating revenue.
Top
PRODUCTS & SERVICES
We have a variety of services that we provide to our clients and these are the core
fundamental products and services of our existence:
- IT solutions at large – all other related solutions that need technical
intervention
- Computer networking – we provide the best networking services based on
the industry standards procedures and implementations
- PC repairs, sales and troubleshooting – we can sell PCs from single units to
larger quantities that are mostly needed by organisations and other
institutions.
- WAN, routing & switching services – we are able to connect different
networks remotely and route traffic accordingly using the latest technology
and relevantly apply switching services according to industry regulated
operations and standards.
- Hardware & software sales and supplies – depending on what the client
needs, we provide software and equipment as well as the software updates.
- Customized computing solutions – we provide services as per what the user
needs
- Wired & wireless technologies – we look thoroughly into the needs of the
consumer and then provide services accordingly and this comes along with all
the features needed to provide the best security against threats.
- On-call IT services – we’re able to provide so-called “stand-by services” for
the clients that need urgent solutions after-hours or anytime of the day.
- Printing services – we provide printing services from single units to large quantities.
Top
OPERATIONAL AREAS
We are building consortium partnerships with most of the structures to do business
which assists the CrucialIT in terms of sustainability and progress. We mostly do
business with the following:
- Construction companies – while the entity erects the structure or the
building, they usually don’t provide the cabling and networking solutions and
that’s where CrucialIT comes in to provide such services. We usually provide a
stop-service together with these companies and that’s where we generate get
lot of our business. After possible implementation of this service, we then do
management of such networks in agreement with such a structure as part of
maintaining relationship.
- Institutions – schools, institutions of higher learning and municipal offices
depend on the competent network to provide some of their services and that’s
where we intervene. Most of the schools are currently adopting the concept of
having computer laboratories and this is where we gather lot of business and
grow our strength.
- Corporate offices – we have an appealing background to implement, manage
and maintain the corporate network of these kinds of entities.
- Retail companies – we mostly provide IT support to most of the companies
that rely on network services to render their business.
- Outsourcing – we’re able to outsource our services to assist in cases where
some of the IT companies are only doing centralised services and don’t provide
field services. We then get contracted to such companies and provide services
they run short of.
- After-hour assistance – we have a way of assisting clients after-hours
regarding some IT interventions. This is service is mainly available on request.
We have a contact number for such emergencies. We sometimes refer this to
On-Call services.
- Supplies – we supply lot of networking equipment ranging from cabling to
wireless as well as cross-platform devices to be able to be regarded as the
best service provider in the industry. We are able to provide equipment from
Cisco, Microsoft, Linux and OpenSource.
- Opening companies – we envisage to get lot of business from opening
companies by providing the platform for sound computing and networking
environment for all these opening businesses. It’s crucial for us, as the name
suggests, to offer an excellent service to our clients and to make sure that
they get satisfactory outcomes out of our services.
Top
CURRENT BUSINESS DEVELOPMENTS
-
The business is currently under new the developments and they will be carried
out soon. We are currently in the following processes:
- Designing and publishing a website
- Establishing the main office
- Officially launching the brand
- Building a client base
- Carrying out economic market research in other areas with a view to grow
Top
ACADEMIC PROFILE & EXPERTISE
The entity is spear-headed by a qualified and experienced network engineer. I have
the following academic profile for a proper management of our services:
- NQF 5 Project Management
Regenesys School of Public Management
- Network Plus (N+)
Boston Business College – Horizon View
- Cisco Certified Networks Associate
CTU Training – Randburg
- N Diploma – IT
UNISA (still busy with)
I have worked for the following structures:
- Creative Minds Computer Training Centre – Zeerust
(Course Instructor & Net Admin)
- BSC Computers – Zeerust
(Project Manager, Course Instructor, Network Manager)
- PPASA – Mafikeng
(Cyber Y’s Program Leader)
- Smollan Group – Orange Groove
(Management & Information Systems Consultant)
SUMMARY
-
Generally, there are plenty of opportunities all over and that is why we decided
to go this route. We intend to grow the business so much in the following
months. Our forecast is that at least by the end of this year we shall have had
enormous success that will help the entity to be venturing into other provinces
and see a huge growth despite all the challenges.
- We gain lot of strength from the setbacks displayed by our competitors and
we capitalise on such to further the growth of the business. It’s crucial to
realise that there’s no business that will ever exist if proper service delivery
measure aren’t honoured but customer service must be the order of the day
and therefore we don’t compromise on this one.
- All in all, the business is doing well so far.
OPERATIONAL FLOW
-
We have the following fundamental strategies in place that are assisting us
in terms of sound operational procedures. This strategy is followed by our
personnel to ensure precise and explicit implementation and delivery of our
services; this will be outlined in an illustrative figure to express how we
operate.
- Inspection by of one of our personnel -
Performing needs analysis
Determination of needed intervention(s)
Site inspection at large
- Report-
Compilations of report by the personnel that did the
inspection and send it back to the client together with the
recommendations, suggestions and possible quotations if
needed.
- Way-forward -
Response from the client and wait for
possible approval of the project
- Implementation -
The project is being
undertaken and carried out by the relevant
personnel or technician
- Evaluation -
Before the project closure, all
the solutions shall have been tested and
documented and handed over to the client
for confirmation and approval
- Project closure -
Once the client is
happy, we then close the project
and monitor the progress
- Post-closure evaluation -
After the project has been
closed, we then conduct this
process to confirm if the
project still goes well based
on the outcomes observed.
- Regular
maintenance -
After
all these, we then
provide an ongoing
support and make
sure that the client is
satisfied by calling at
regular intervals and
assist.
Top
